(OCT 28) Service Desk Manager Job at Computer Warehouse
Computer Warehouse Group is a major player in the ICT in Nigeria, recruiting for Service Desk Manager (Service Delivery Manager) who will report to Enterprise Infrastructure Manager and local CWL Management.
Job Title: Service Desk Manager
Role description:
The SDM is responsible for the functional execution and delivery of the Service Desk processes throughout business hours. That includes in the integrated operations model all delivery processed defined for 1st through to 3rd level support. The SDM trains, manages and overseas the Service Desk staff (functionally) to ensure that the team members across the tiers deliver the highest level of Customer service possible.Enterprise Infrastructure Manager for overarching service delivery engagement strategy alignment. The Service Desk Manager integrated and collaborates with the Primary Support Engineer as the Service Desk functionally requires the PSE’s 3rd level support engineers support to operate succesfully.The SDM is also responsible for the performance of the Service Desk functions delivery against Service and Operational Level Agreements across all functional processes.
Responsibilities
General responsibilities
* Integrate and communicate with the Enterprise Infrastructure Manager on a daily basis for service delivery engagement strategic alignment and execution.
* Integrate and communicate with the appropriate client stakeholders on a daily basis.
Process Management
Manage and leadby the PSE. Functional responsibility for the day to day execution and delivery processes that govern the Service Desk, which is 1st through to a team of Service Desk professionals; excluding the 3rd level support engineering team as they are managed by the PSE. Functional responsibility for the day to day execution and delivery processes that govern the Service Desk, which is 1st through to 3rd level support.
Specific emphasis towards the following processes:
* Event Management : Ensure that the Event Management process is followed and executed; primarily within the 1st level support team.
* Incident Management : Ensure that the Service Desk tiers adheres to the defined Incident Management process.
Change Management : Where applicable, ensure that the Service Desk staff utilize the ChM process. Examples could be to ensure that throughout an Incident tickets process, Change Management is performed
* Problem Management
* Service Request Management : Ensure that the SRM process is followed and executed.
* Act as the Incident Manager as and when required by escalations throughout the Incident Management process during business hours. Out of hours Incident Manager support should be handled through defined out of hours business support processes.
* Drive functional ticket escalation management; ensure that tickets in process are managed towards resolution. This includes being a functional escalation point for tickets that are not managed appropriately within each tier
- Develops, implements and improves delivery processes and procedures as and when required.
- To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
Reporting and meetings
- Develop a performance measurements framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered. This is done in alignment with and under the direction of the Enterprise Infrastructure Manager who is the Managed Services engagement lead.
- Responsible for ongoing reporting on the performance of the Service Desk overall, which includes 1st through to 3rd level support.
- To provide reports to an agreed schedule (or on request).
- Conducts departmental meetings as and when required.
Develops and facilitate workshops and training courses for the Service
- the Service Desk (and associated) resources.
- Attend and conduct client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
Customer and Client Management
- Serves as the primary Customer service contact for the Service Desk.
- Acts as a liaison between the Service Desk and other departments and teams.
Integrated Operations Model deployment
- Responsible for supporting the deployment of the Integrated Operations Model across the three support tiers; 1st through to 3rd level support.
- Responsible to stay informed on and support the deployment of changes into the Remedy system which is the primary management system for the Service Desk.
Other duties:
- Drive continued operational improvements for the Service Desk with an emphasis on the Patrol based monitoring environment and the Remedy ticketing system.
Participate and assist in driving the knowledge management process which will be crucial
- continuous improvement of the Service Desk performance.
- Performs other duties as assigned.
- Performance analysis of resources; conduct ongoing resource performance and skills analysis to support operation of the functional Service Desk.
- Perform interviews for new professionals and provide feedback for promoting professionals.
- Develop and demonstrate an understanding of customer and business needs.
Resolve escalated customer
- escalated customer and vendor issues.
- Resolve daily issues of a complex scope that impact the team and overall business objectives.
- Prepare staffing plans as required and in alignment with the Enterprise Infrastructure Manager.
- Manage Service Desk resources for optimal performance.
- Maintain a high level of employee morale within the team.
- Obtain equipment, tools, and space needed to allow team members to adequately support the customers.
- new product/service releases.
- Prepare the support team for new product/service releases.
- Assist in the professional and technical development of team leaders enabling them to set technical goals, monitor, mentor, coach and assist team members to deliver quality support.
- Assist the Enterprise Infrastructure Manager with the preparation and administration of plans and metrics.
Note: The SDM does not have people management responsibilities for the 3rd level support resources.
Skills and capabilities
The following skills and capabilities are sought after in this role:
* Past experience of managing a team within a Service Desk environment.
* Thorough knowledge of Windows operating systems (Windows 2000 and 2003).
* Good understanding of Service Management ticketing systems; preferably Remedy.
* Good understanding of Event Management systems like BMC Patrol.
* ITIL Managers certification is desirable
Demonstrable evidence of influencing positive change within a Service Desk environment
* Ability to lead teams effectively both through structured coaching and delivering by example.
* Thorough knowledge of Service Desk operations to include a good knowledge of IT best practices, industry trends and customer service.
* Excellent written, verbal and interpersonal communication skills.
* Excellent management and leadership skills.
· Good organizational skills.
· Role background and training
· The candidate should possess the following accreditation (or its equivalent):
* 5 years experience in IT field, with minimum 3 years working in a Data Center environment within the last 5 years of employment
* Preferably experience gained in both an internal IT Operations Division within a large corporate e.g. Telco, Finance; and experience within a similar role for a Management Services, Outsourced Managed Services and/or large-scale Shared Services organization that serviced a similar profiled organization.
* 2-3 years people management experience
ITIL certification; minimum ITIL Foundation. ITIL Managers certification preferred.
All applications should be sent to CWG_hr@cwlgroup.com on or before 8th November, 2010.
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(OCT 28) Graduate Secretary Job at an Engineering Consulting Firm - Lagos, Abuja
An Electrical Power System Consulting Firm, based in Victoria Island Lagos with branch in Abuja wants for immediate employment two graduates Male Secretary for their Lagos and Abuja offices.
Job Title: Male Secreatary
Location: Lagos, Abuja
Requirements
Candidates must be:
* Able to work with least supervision
* Educated up to HND level
* Highly computer literate and able to use a wide array of applications.
Application Deadline
2nd November, 2010
Method of Application
Interested candidates should submit CV, Academic credentials, and application indicating location of interest to: secroseo@yahoo.com
You can also contact Roseline Onwude on Tel. No.: 01-4617020, 7731935 and 07031356819
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(OCT 28) Michael Stevens Consulting Career Opportunities in Office Automation / Telecom Company
Michael Stevens Consulting, Our client is a long established company representing manufacturers of several well established brands of office and telecom equipment including photocopiers,printers and telecom products. Sales of PANASONIC, SHARP, XEROX, ALCATEL, ERICSSON, MITEL PRODUCTS.
Our services have been retained to source for highly dedicated professionals of high integrity to fill the following positions in the company.
1.) Sales Executive (Office Automation)
Key Responsibilities:
* Responsible for following-up on cold calls – meet with customers, identify their needs and provide proposals / quotes
* Provide clear reports to the Key Account Manager (KAM) on customer details, customer requirements etc on a regular basis (weekly & monthly reviews)
* Must be able to meet decision-makers in potential client premises and regularly meet Sales target
* Must be ready to travel within the country to meet potential clients
* Must be able to develop himself/herself to handle higher end sales by completing internal Sales Certifications on the Company’s products & solutions
Qualification
* BSc/HND degree from a reputable institution.
* Candidates must have 2 to 3 years relevant work experience
2.) Sales Executive (Telecom: Voice/Video/Data)
Key Responsibilities
* Must follow-up on cold calls – meet with customers, identify their needs and provide proposals / quotes
* Must be ready to travel within the country to market telecom products e.g. Siemens, Alcatel, Mitel, etc.
* Provide clear reports to the Key Account Manager on customer details, customer requirements etc on a regular basis
* Must be able to meet decision-makers and regularly meet sales target.
* Must be able to develop himself/herself to handle higher end sales by completing internal Sales Certifications on company’s products solutions
Qualification
* BSc/HND degree from any reputable institution.
* Candidates must have 2 to 3 years relevant work experience
3.) Key Account Manager (Office Automation)
Key Responsibilities:
* Organise sector-wise penetration to market Photocopy, Printers, etc.
* Must be able to meet the decision-makers in potential client premises and regularly meet targets
* Must be able to project requirements on a quarterly basis
* Must be prepared to travel around the country
* Will be responsible for the team’s sales performance, developing key accounts and existing client base.
* Must have good knowledge of proposals, reports and presentation preparation.
* Provide clear reports to the Sales Manager on customer details, customer requirements etc on a regular basis (weekly & monthly reviews).
* Identify weaknesses in the team and develop training on sales techniques. He / She will be required to take both Sales & Pre-sales Certifications as part of the company’s commitment to its principals.
Qualifications
* B.Sc/HND degree from a reputable institution.
* Candidates must have 5 to 7 years relevant work experience
4.) Key Account Manager (Voice/Video/Data)
Key Responsibilities:
* Responsible for organising sector-wise penetration to market Alcatel, Siemens, Ericsson Products.
* Responsible for the team’s sales figures, developing key accounts and the existing client base.
* Provide clear reports to the Sales Manager on customer details. customer requirements etc on a regular basis (Weekly and Monthly reviews).
* Must be ready to travel within the country to meet potential clients.
* Developing the market for Routing & Switching equipment as well as Video Conferencing equipment.
* Identify weaknesses in the team and schedule appointment training on sales techniques.
* Will be required to take both Sales & Pre-Sales Certifications as part of our commitment to our principals.
Qualification
* B.Sc/HND degree from a reputable institution.
* Candidates must have experience of 5 years and above
Application Deadline:
9th November, 2010
Method of Application
Only qualified candidates should send a detailed copy of their CV to msccareers1@michaelstevens-consulting.com
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Premier Paint Plc: Managing Director / CEO
GTI Consulting Limited is recruiting for Managing Director / CEO, for its client - Premier Paint Plc.
We have the mandate of our client, PREMIER PAINT PLC, a reputable company quoted on the Nigeria Stock Exchange and based in Ifo near Otta, Ogun State to recruit a dynamic and goalwdriven Managing Director/CEo that can propel and reposition the Company to a high level of performance.
Job Title: Managing Director/CEO (Male/Female)
Career Profile:
Ideal candidate must possess the following attribute
• Target driven;
• Demonstrate Records of achievement in similar capacity;
• Ability to lead a turnaround Team and Rapidly transform the company;
• Personal knowledge of Nigeria Paint and Building Materials Market
• Ability to set and achieve target at a continuum
• Strong character for leadership and Business Development mentality
• Propelling character to induce high productivity Market expansion and Profitability
QUALIFICATION
i. A good University degree/HND preferably in Science or Commerce
ii. PGD or Higher degree in Marketing or Business Development will be an advantage;
iii. At least 15 years cognate experience in relevant position
iv. Ability to speak at least two Nigerian Languages will be an advantage;
REMUNERATION:
Attractive and based on industry average
METHOD OF APPLICATION
Suitable qualified candidates should forward their letters of application together with their detailed CVs and Photocopies of Credentials and submit latest 2nd November 2010 to:
The Principal Consultant
GTI CONSULT LIMITED
GTI House: 127 Obafemi Awolowo Way, Ikeja, Lagos.
OR
E-mail: jobs.gticonsultltd@yahoo.com
Only short-listed candidates will be invited for interview
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(OCT 28) Redeemers University (RUN) Numerous Academic & Non-Academic Positions
Lecturing Jobs & Non-Lecturing Vacancies in Redeemer University, Nigeria
Redeemers University (RUN), is a private University established by the Redeemed Christian Church of God (RCCG). We are running with a vision to produce the future generation of God fearing, creative, innovative and inventive entrepreneurs, motivated to build and sustain a better Nigeria and a better world.
Applications are invited from suitably qualified candidates to fill the under-listed teaching. administrative and technical staff positions in the University.
POSITIONS
A.) TEACHING STAFF POSITIONS
1. COLLEGE OF MANAGEMENT SCIENCES
a.) Department of Behavioral Studies
i) Psychology Programme (Senior Lecturer)
ii) Sociology Programme (Professor/Senior Lecturer)
iii) Social Work (Reader/Senior Lecturer)
b.) Department of mass communication
i) Mass communication programme (Senior Lecturer/Lecture 1)
c.) Department of Financial Studies
i) Accounting (professor/senior Lecturer)
ii) Banking & Finance (professor/senior Lecturer)
iii) Actuarial science(professor/senior Lecturer)
iv) Insurance (Reader/Senior lecturer)
d.) Department of Transport & Tourism studies
i) Tourism Management (Reader/Senior lecturer)
ii) Transport and Longistics management (Reader/Senior lecturer)
e.) Department of Economics & Business Studies
i) Economics Programme (Reader/Senior lecturer).
ii) Business Studies Programme (Reader/Senior lecturer).
iii) Marketing Programme (Reader/Senior Lecturer).
f.) Department of Political Science and Public Administration
i.) Political Science Programme (Reader/Senior Lecturer /Lecturer 1)
2. COLLEGE OF NATURAL SCIENCES
Department of Chemical Sciences
i) Industrial Chemistry Programme (Senior Lecturer & Lecturer I specializing either in Organic Chemistry or Physical Chemistry).
ii) Biochemistry Programme (Senior Lecturer & Lecturer I specializing either in Protein Biochemistry or Nucleic acid).
Department of Biological Sciences
i) Microbiology Programme Bacteriology(Reader)
Department of Mathematical Sciences
i) Computer Science Programme (Professor. Senior Lecturer. Lecturers I & n and Assistant Lecturer
Ii) Industrial Mathematics Programme (Reader. Senior lecturer, Lecturers I &.n and Assistant lecturer).
iii) Statistics Programme (Professor, Senior lecturer, Lecturers I & II and Assistant lecturer)
Department of Physical Sciences
Senior Lecturer. lecturers I & II in:
i) Ionospheric Physics
Ii) Mathematical Physics
Iii) Materials Science
iv) Electronics
v) Nuclear Physics
vi) Geophysics
QUALIFICATIONS
In ALL cases candidates are required to possess as appropriate skills and orientations illustrative and group teaching abilities with adequate research experience.
PROFESSOR (RUASS 7)
Applicants should possess a Ph.D degree from a reputable University with specialization in the discipline applied for. Evidence of academic leadership in terms of substantial scholarly publications in reputable journals in relevant field of study, project design and monitoring administrative experience etc. with at least 12 years of post qualification full-time relevant teaching and research experience. Professional qualifications where applicable will be an
LECTURER I (RUMS 4)
Ph.D degree from a reputable University, with a minimum of 3 years post-qualification working experience in a University/Research Institute and with evidence of scholarly publications in reputable journals.
LECTURER II (RUASS 3)
Ph.D degree from a reputable University in the relevant discipline.
ASSISTANT LECTURER (RUMS 2)
Applicants should possess a research based Master’s degree from a reputable University in the indicated discipline(s) with at least 12 months, full-time, post qualification experience.
B.) NON-TEACHING POSITIONS
1. COLLEGE OF HUMANITIES
Department of English
i) Language Laboratory Technologist II
2. UNIVERSITY HEALTH CENTRE
i) Medical Officer II
ii) Staff Nurse/Staff Mid-Wife II
Iii) Medical Record Officer
iv) Pharmacy Technician
v) Laboratory Technician
3. BURSARY DEPARTMENT
i) Executive Officer (Accounts)
4. INFORMATION AND COMMUNICATION TECHNOLOGY UNIT
i) Senior System Analyst
Ii) Senior System Programmer
Iii) Senior System Engineer
QUALIFICATIONS
COLLEGE OF HUMANITIES
Language Laboratory Technologist IT (RUHSS 07)
Applicants MUST possess B.Sc./HND Electrical/Electronics Engineering (with experience in the maintenance of digital language laboratory)
UNIVERSITY HEALTH CENTRE
i) Medical Officer II (RUHSS 08)
Applicants MUST possess MBBS/MBBH, completion of 1 year housemanship and full registration by the Nigerian Medical Council and the Completion of the National Youth Service Corps (NYSC).
ii) Staff Nurse/Staff Mid-Wife II (RUHSS 06)
Applicants MUST possess NRN OR SCRN Certificate. A registered
Nurse with double qualifications of NRN & NRM
iii) Medical Record Officer (RUHSS 06)
Applicants MUST possess Associate of Medical Records, National Diploma in Medical Librarianship or equivalent qualification plus 3 years experience
iv) Pharmacy Technician (RUHSS 06)
Applicants MUST possess Diploma of the School of Hygiene in Pharmacy Techniques or any approved School of Health Technology plus 3 years experience.
v) Laboratory Technician(RUHSS 06)
Applicants MUST possess Diploma of the School of Hygiene in Laboratory Techniques or any approved School of Health Technology plus 3 years experience.
BURSARY DEPARTMENT
Executive Officer (Accounts) (RUHSS 06)
OND in Accounting or Accountancy with No more than 3 years post qualification experience. Computer literacy is essential.
INFORMATION AND COMMUNICATION TECHNOLOGY UNIT
i) Senior System Analyst (RUHSS 09)
Applicants MUST possess B.Sc./HND degree in Computer Science/Informatics or related discipline or an equivalent professional qualification plus 6 years post qualification experience including Database – Oracle Administration & Programming, UNIX. A master’s degree in Computer Sciencellnformatics plus 3 years post qualification experience. Ph.D in Computer Science/Informatics.
ii. Senior System Programmer (RUHSS 09)
Applicants MUST possess B.Sc./HND degree in Computer Science/Informatics or related discipline or an equivalent professional qualification plus 6 years post qualification experience (Application Layer Programming- JAVA, PHP, PERL, DoTNet, JAVA SCript, UNIX and others). A master’s degree in Computer Sciencellnformatics plus 3 years post qualification experience. Ph.D in Computer Sciencellnformatics.
iii) Senior System Engineer (RUHSS 09)
Applicants MUST possess B.Sc./HND degree in Computer Science/Informatics or related discipline or an equivalent professional qualification plus 6 years post qualification experience including Network Security (Routers & Firewall Configuration, NetworkProtocols Monitoring & Access Control). A master’s degree in Computer Sciencellnformatics plus 3 years post qualification experience. Ph.D in Computer Science/Informatics.
CONDITIONS OF SERVICE
In addition to the conditions of service obtainable in similar institutions of higher learning, the Redeemer’s University offers an enhanced remunerative package designed to attract high quality candidates committed to achieving the vision of RUN.
METHOD OF APPLICATION
Candidates are required to submit 10 type-written copies of application with detailed Curriculum Vitae, photocopies of credentials and supporting documentation.
The CV should be presented in the following order:
1. Name in Full (Sumamefirstand in capitals).
2. Post desired, College. Department or Unit
3. Place and Date of Birth. State of Origin and Nationality.
4. Marital Status I Number and Ages of Children.
5. Current Postal I Contact Address (with Phone No. and e-mail address)
6. PermanentAddress
7. InstitutlonsAttended (with dates)
8. Educational Qualifications (with dates)
9. Professional Qualification (with dates)
10. Membership of Professional Bodies
11. Distinctions and Awards (with dates)
12. Statement of Work experience including full details offormer and present posts.
13. Post-graduate supervision Academic positions only)
14. Present employment status, salary and employer.
15. Extra Curricular Activities
16. Names and Address of 3 referees (One of whom must be in candidate’s field of study). Referees should be requested to forward report directly To the Registrar of the University.
17. Proposed date of availability fof duty if selected.
COMPUTER LITERACY IS A REQUIREMENT FOR ALL POSITIONS.
CLOSING DATE:
23RD NOVEMBER, 2010
Applications and supporting documents are to be forwarded or hand delivered to:
The Registrar,
Redeemer’s University (RUN),
Redemption City,
Ogun State.
OR
PMB. 3005
Redemption City,
Ogun State.
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VSO International Recruiting Country Directors for Nigeria, Tanzania, Uganda, Malawi
VSO is a leading international development organisation that fights poverty through people. We deliver relevant and coo effective work that promotes vo1untooring to fight global poverty in over 50 countries around the world. VSO’s vision is for a world without poverty and we currently have exciting and challenging opportunities for Country Directors within Africa, specifically Tanzania. Uganda, Malawi and Nigeria
Job Title: Country Director
People are the best agents of change and fnthis role we’ll look to you to lead the Progmmme Office and maximize the impact of VSO’s contribution to combating poverty and disadvantage In the regIon through a period of change and growth. This will involve not only working with strategic partners to shape VSOs goals in country, but also supporting our volunteers and managIng our people as well as taking rnsponsibllity for the financial and resouree management and legal compliance.ln addition to your strategic impact you will work to raise the profile of VSO networking with government agencIes, donors and other international agendes, championing our values and vision at all times.
An experienced Country Director you’ll almost certainly have experience of managing development or humanitarian programmes at a senior management level successfully, and be able tn use your excellent leadership, negotiation and relationship building skins to implement VSOS strategy and development initiatives. Your project management ability win mean that are programmes will be planned, resourced and Implemented and your financial strengths and experience of securing external funding and grants win be key to your success. Your excellent communication and relationship building skills will be complemented by your former experience.
Please see our website for specific information on each of our country programmes.
Remuneration
A competitive remuneration package which takes into account the relevant labour market in the development sector will be offered to the most suitable candidate.
Method of Application
Please send your application – composed of a statement (of not more than two pages) explaining why you meet the person specifications, and are the ideal candidate for the job; and a CV (of not more than fwe pages). Applications should be sent to recruiment.africa@vsoint.org with the following job reference numbers:
VSO/CDTZ for Tanzania
VSO/CDUG for Uganda
VSO/CDMl for Malawi
VSO/CDNG for Nigeria
Please include telephone and email, contact and details of three referees (one of whom should be your current or most recent employer).
Also include details of your current total remuneration package. VSO, an equal opportunity employer, values inclusion and seeks to have a diverse workforce and therefore welcomes applicants from all sections of the community.
Application Deadline: 5th November 2010
Interviews : 3rd Week of November 2010
Expected Start Date : 1st January 2011
